Shipping instructions
1. Free shipping will be delivered to your door if you spend over $499. If you spend less than $499, you will need to pay $50 for shipping.
2. Transportation Company: Our company uses SF Express Hong Kong's cold freight distribution service, and the goods are delivered frozen (-18 to -15°C) throughout the entire process.
3. Delivery time (no designated delivery days)
Closed on Saturdays, Sundays and public holidays. For example: orders placed on Friday will be delivered on Monday as soon as possible.
The delivery time is 09:00-19:00. The actual delivery time will be made by the SF Express delivery person by calling the customer.
If the goods cannot be delivered on the delivery day due to failure to contact the customer, the refrigerated transportation company will reschedule delivery the next day. If the customer is still unable to be contacted or shipped the next day, the order will be deemed abandoned and Protein Bites will not provide any compensation.
4. Delivery scope Door-to-door delivery service does not include remote areas: Lamma Island, Cheung Chau, Ping Chau and other areas and restricted areas
5. If the refrigerated transportation company fails to deliver due to incorrect contact information, Protein Bites will not provide any insurance for the relevant order.
6. Neither Protein Bites nor the third-party refrigerated transportation company will be responsible for any liability that may arise if the goods are left unattended for a period of time after delivery, including: loss, contamination, and failure to maintain temperature changes of frozen food.
